Front Door Install Fail and Fire Harzard?

My latest Lowe's managed front door replacement project started off great and sadly, has come to a disastrous stage. In the end, the installers came and removed my front door down to the studs and then realized that the custom door that was measured and order by their team, did not fit. The... More

My latest Lowe's managed front door replacement project started off great and sadly, has come to a disastrous stage. In the end, the installers came and removed my front door down to the studs and then realized that the custom door that was measured and order by their team, did not fit. The process ended in the customer service representative ordering a new better door that would arrive in 2+ weeks instead of the same door I had ordered that would have taken 8+ weeks. I was also at that time promised compensation in the tune of $750 which was the price of the original door. I mentioned that I didn't care about the updated door but if it was what they wanted to do - so be it. In the mean time my front door has been replaced by plywood on the outside and insulation on the inside. While the outside view is priceless on it's own - http://twitpic.com/2bxtga - the inside view is even better. The inside view shows the exposed insulation with the warning label repeating 30+ times: "This facing will burn. Do not leave exposed. It must be covered with gypsum board or other code-approved materials and installed in compliance with building codes." As you can see in this picture, http://twitpic.com/2bxu8x , that is not the case. I have three young children and normally try to avoid fire hazards in my home. To end the day I was called to say that the earlier offer was not approved and should not have been extended and instead I would be extended the pleasure of a free storm door instead. I am not sure what else could go wrong with the project and the associated customer service but luckily the situation is not nearly yet over and more disappointment may be looming. Less

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Added Aug 6, 2010  

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Tags front door installation  lowe's custom installation  front door fail 

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